EN
Personal Data Processing Policy
What is this Policy about?
This is the Personal Data Processing Policy (hereinafter — the "Policy") of Limited Liability Company "Khvoya", Taxpayer Identification Number (INN) 4 011 033 460, Registration Reason Code (KPP) 401 101 001, Primary State Registration Number (OGRN) 1 214 000 007 627, registered address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region (hereinafter — the "Operator").
When the terms "we", "us", and similar expressions are used in this Policy, they refer to the legal entity Limited Liability Company "Khvoya".
In this Policy, we address you as users of our website https://pineriver.ru (hereinafter — the "Website") or as guests of our hotel.
This Policy describes how we process your personal data and ensure its security. It explains what personal data we collect, how we use it, and how we protect it.
What are personal data?
Personal data means any information relating to an individual (personal data subject) by which that person can be identified.
We process only the personal data specified in this Policy and those that characterize you as a user of the Website or a hotel guest.
You may give consent to the processing of personal data when filling out feedback forms on the Website, booking hotel services, or through other methods provided by this Policy. Please note that the performance of a contract between us is not possible without processing your personal data.
What rights do you have?
At any time while we hold your personal data, you may exercise the following rights:
This is the Personal Data Processing Policy (hereinafter — the "Policy") of Limited Liability Company "Khvoya", Taxpayer Identification Number (INN) 4 011 033 460, Registration Reason Code (KPP) 401 101 001, Primary State Registration Number (OGRN) 1 214 000 007 627, registered address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region (hereinafter — the "Operator").
When the terms "we", "us", and similar expressions are used in this Policy, they refer to the legal entity Limited Liability Company "Khvoya".
In this Policy, we address you as users of our website https://pineriver.ru (hereinafter — the "Website") or as guests of our hotel.
This Policy describes how we process your personal data and ensure its security. It explains what personal data we collect, how we use it, and how we protect it.
What are personal data?
Personal data means any information relating to an individual (personal data subject) by which that person can be identified.
We process only the personal data specified in this Policy and those that characterize you as a user of the Website or a hotel guest.
You may give consent to the processing of personal data when filling out feedback forms on the Website, booking hotel services, or through other methods provided by this Policy. Please note that the performance of a contract between us is not possible without processing your personal data.
What rights do you have?
At any time while we hold your personal data, you may exercise the following rights:
You may contact us to clarify the procedure for exercising other rights provided under Federal Law No. 152-FZ "On Personal Data".
How do we process personal data?
We process personal data both in digital form (automated processing) and manually (without the use of automation tools). In doing so, we limit ourselves to the following operations:
• collection;
• recording;
• systematization;
• accumulation;
• storage;
• clarification (updating, modification);
• retrieval;
• use;
• transfer (provision, access);
• deletion;
• destruction of personal data.
The legal grounds for the processing of personal data are specified in the table of processing purposes below.
For what purposes do we process your personal data?
We process personal data only for specific purposes listed below. For each purpose, we indicate the categories of data, retention periods, legal grounds, and the procedure for data deletion.
How do we process personal data?
We process personal data both in digital form (automated processing) and manually (without the use of automation tools). In doing so, we limit ourselves to the following operations:
• collection;
• recording;
• systematization;
• accumulation;
• storage;
• clarification (updating, modification);
• retrieval;
• use;
• transfer (provision, access);
• deletion;
• destruction of personal data.
The legal grounds for the processing of personal data are specified in the table of processing purposes below.
For what purposes do we process your personal data?
We process personal data only for specific purposes listed below. For each purpose, we indicate the categories of data, retention periods, legal grounds, and the procedure for data deletion.
Note: Data may be stored for a longer period if required by law (for example, for accounting and tax purposes — at least 3 years in accordance with the Tax Code of the Russian Federation).
Do we share your personal data with third parties?
We do not share your personal data with third parties without your consent, except in cases where such an obligation is required by law (for example, upon request of government authorities).
The Operator may entrust the processing of personal data to another person with your consent, based on a concluded agreement. Such a person is obliged to comply with the principles and rules of personal data processing provided for by Federal Law No. 152-FZ, including ensuring confidentiality.
Cross-border transfer of personal data
We do not carry out cross-border transfer of personal data. All data is processed and stored on servers located within the Russian Federation.
How do we ensure the security of personal data?
We protect personal data from disclosure, loss, or unauthorized access. For this purpose, we apply the following measures:
• restriction of access to data to authorized employees only;
• regular security system audits;
• use of antivirus software.
Our measures comply with the requirements of Government Decree of the Russian Federation No. 1119 dated 01.11.2012 on approval of requirements for the protection of personal data.
In the event of a personal data breach, we:
• notify Roskomnadzor within 24 hours;
• conduct an investigation within 72 hours and report the results to Roskomnadzor;
• notify you if the breach may affect your rights.
Cookie Information
Cookies are used on the Website for automatic authentication, statistical data collection (for example, via Yandex. Metrica), and retargeting. Cookies help improve the performance of the Website and personalize your experience.
By continuing to use the Website, you consent to the use of cookies. You may configure or disable cookies via the banner on the Website or in your browser settings. Please note that disabling cookies may limit the functionality of the Website.
Detailed information on how we process cookie data is provided in the Cookie Processing Policy published on our Website.
How to contact us
For any questions related to personal data processing, you may contact us:
• Email: info@pineriver.ru
• Postal address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
When contacting us, please include your name and contact details for a response. We will respond within 30 calendar days from the date of receipt of your request. This period may be extended up to 60 calendar days if necessary, with prior notification.
If you believe your rights have been violated, you may file a complaint with the authorized personal data protection authority (Roskomnadzor) or to a court.
Withdrawal of consent to personal data processing
You may withdraw your consent to the processing of personal data by submitting a written request:
• via email: info@pineriver.ru
• via postal address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
In case of withdrawal of consent, we have the right to continue processing your personal data without your consent if there are legal grounds specified in Clauses 2−11, Part 1, Article 6 of Federal Law No. 152-FZ (for example, for contract performance or compliance with legal obligations).
Operator details for personal data processing
LLC “Khvoya”
INN: 4011033460
KPP: 401101001
OGRN: 1214000007627
Address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
General Director: Irina Vladimirovna Kovaleva
E-mail: info@pineriver.ru
Website: https://pineriver.ru
28.05.2025
Do we share your personal data with third parties?
We do not share your personal data with third parties without your consent, except in cases where such an obligation is required by law (for example, upon request of government authorities).
The Operator may entrust the processing of personal data to another person with your consent, based on a concluded agreement. Such a person is obliged to comply with the principles and rules of personal data processing provided for by Federal Law No. 152-FZ, including ensuring confidentiality.
Cross-border transfer of personal data
We do not carry out cross-border transfer of personal data. All data is processed and stored on servers located within the Russian Federation.
How do we ensure the security of personal data?
We protect personal data from disclosure, loss, or unauthorized access. For this purpose, we apply the following measures:
• restriction of access to data to authorized employees only;
• regular security system audits;
• use of antivirus software.
Our measures comply with the requirements of Government Decree of the Russian Federation No. 1119 dated 01.11.2012 on approval of requirements for the protection of personal data.
In the event of a personal data breach, we:
• notify Roskomnadzor within 24 hours;
• conduct an investigation within 72 hours and report the results to Roskomnadzor;
• notify you if the breach may affect your rights.
Cookie Information
Cookies are used on the Website for automatic authentication, statistical data collection (for example, via Yandex. Metrica), and retargeting. Cookies help improve the performance of the Website and personalize your experience.
By continuing to use the Website, you consent to the use of cookies. You may configure or disable cookies via the banner on the Website or in your browser settings. Please note that disabling cookies may limit the functionality of the Website.
Detailed information on how we process cookie data is provided in the Cookie Processing Policy published on our Website.
How to contact us
For any questions related to personal data processing, you may contact us:
• Email: info@pineriver.ru
• Postal address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
When contacting us, please include your name and contact details for a response. We will respond within 30 calendar days from the date of receipt of your request. This period may be extended up to 60 calendar days if necessary, with prior notification.
If you believe your rights have been violated, you may file a complaint with the authorized personal data protection authority (Roskomnadzor) or to a court.
Withdrawal of consent to personal data processing
You may withdraw your consent to the processing of personal data by submitting a written request:
• via email: info@pineriver.ru
• via postal address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
In case of withdrawal of consent, we have the right to continue processing your personal data without your consent if there are legal grounds specified in Clauses 2−11, Part 1, Article 6 of Federal Law No. 152-FZ (for example, for contract performance or compliance with legal obligations).
Operator details for personal data processing
LLC “Khvoya”
INN: 4011033460
KPP: 401101001
OGRN: 1214000007627
Address: building 1, premises 6, Sosnovy Gorodok Recreation Center, Verkhovye rural settlement, Zhukovsky district municipal area, Kaluga Region, Russian Federation
General Director: Irina Vladimirovna Kovaleva
E-mail: info@pineriver.ru
Website: https://pineriver.ru
28.05.2025