EN
Rules of accommodation
1. The check-in, accommodation, and lodging of guests at Pine River Country Hotel (hereinafter referred to as the "Hotel") shall be carried out in accordance with the Rules for the Provision of Hotel Services and Services of Other Accommodation Facilities in the Russian Federation, approved by Resolution of the Government of the Russian Federation No. 1912 dated November 27, 2025.
2. Priority right to accommodation at the Hotel shall be granted to persons who have made an advance payment. The Guest may pay for the room (s) in advance for the entire planned period of stay.
In the event of cancellation or modification of a reservation (including a reduction in the value of services):
3. Upon check-in, the Guest shall pay a security deposit of RUB 5,000 (Five Thousand Rubles) to cover possible additional expenses or damage to the Hotel’s property. The deposit shall be refunded upon the Guest’s departure after full settlement of accounts and confirmation that no damage has been caused to the Hotel’s property and that no additional services not included in the accommodation rate have been used. If any portion of the deposit is withheld, a damage report shall be prepared.
4. Registration of the Guest at the Hotel shall be carried out by the duty administrator on the basis of an identity document.
For citizens of the Russian Federation, such document shall be a passport of a citizen of the Russian Federation; a Russian national driver’s license may also be accepted.
For foreign citizens and stateless persons, documents required under the legislation of the Russian Federation shall be presented.
5. Check-in to the Hotel shall be permitted only after the Guest has paid for the entire intended period of stay. If the Guest wishes to extend the stay beyond the number of days paid for upon arrival, such extension may be granted only subject to room availability. If the room occupied by the Guest has been reserved by another person, the Guest may be offered another available room. Payment for the extension shall be made on the day the extension is granted.
6. In accordance with international hospitality standards, check-in to the Hotel (check-in) begins at 17:00 local time, and check-out from the Hotel (check-out) takes place at 14:00 local time, which means that by this time the Guest must vacate the room, return the keys, and settle all outstanding charges. Late check-out is subject to availability and shall be charged in accordance with the Hotel’s rates.
7. The Hotel Administration shall not be liable for inconvenience or losses caused by emergency interruptions of municipal utility services (electricity, water supply, heating, internet access) and shall not provide compensation for such interruptions.
8. The following are prohibited in the Hotel and on its premises:
— smoking in any indoor areas of the Hotel, as well as littering the Hotel grounds with bottles or other waste;
— operating vehicles (except bicycles) in a manner that damages vegetation or pedestrian pathways;
— leaving unauthorized persons in the room during the Guest’s absence or providing them with room keys;
— using pyrotechnic devices (fireworks, sparklers, firecrackers, etc.) without prior approval;
— storing bulky items, flammable, explosive, toxic, narcotic substances, or firearms in guest rooms;
— using additional heating appliances;
— moving, removing, or taking out of the room any furniture, bedding, or other property belonging to the Hotel;
— making excessive noise, playing music or other audio/video equipment at high volume, or otherwise disturbing the peace and comfort of guests staying in neighboring rooms or elsewhere on the Hotel grounds;
— lighting fires on the Hotel’s recreational areas or using personal barbecue equipment;
— bringing animals or birds onto the Hotel premises or keeping them in guest rooms without prior approval from the Administration.
In the event that the Guest fails to comply with the above requirements or otherwise violates generally accepted standards of conduct, the Administrator shall have the right to impose a fine, refuse further services, and evict the Guest prior to the end of the stay. Upon eviction, the amount paid for unused days shall be refunded less the Hotel’s actual expenses incurred.
9. At the Guest’s request, visitors may be permitted to stay at the Hotel between 09:00 and 23:00. The Administrator may refuse permission for visitors only on objective grounds (including lack of available capacity, previous violations of the Hotel’s rules, or exceeding the maximum occupancy of the room). If a visitor remains in the Guest’s room after 23:00, the Administrator shall charge the Guest the rate applicable to an additional occupant.
10. Accommodation of minors shall be carried out strictly in accordance with paragraphs 20−21 of Rules No. 1912.
In particular:
— for children under 14 years of age (citizens of the Russian Federation), a birth certificate and documents of the parents (legal representatives) or of the accompanying person together with the required consent shall be provided;
— for children aged 14 and over (citizens of the Russian Federation), their own identity document (passport or driver’s license) shall be provided, as well as documents of parents/accompanying persons where required;
— for foreign citizens and stateless persons under 18 years of age, the documents specified in paragraph 22 of Rules No. 1912 and written consent of accompanying persons shall be provided;
— when a child is accommodated without parents, a notarized consent from the parents (legal representatives) specifying the period of stay and the person responsible for the child shall be mandatory;
— the Administrator shall have the right to refuse accommodation if the documents presented do not comply with the requirements of the legislation of the Russian Federation.
11. The Guest shall be obliged to:
— comply with the Fire Safety Rules for Hotel Guests, the established rules of stay, and maintain cleanliness;
— compensate for any loss of or damage to Hotel property caused by the Guest personally or by persons invited by the Guest, in accordance with the current Price List for Damage to Hotel Property and the legislation of the Russian Federation. The fact of damage and compensation thereof shall be documented by a report prepared in two copies;
— upon completion of the stay, return the room to the duty Administrator and fully settle payment for all additional services provided, including minibar items;
— ensure that, where damage is caused by a minor guest, responsibility is borne by the minor’s legal representatives.
12. The Hotel Administration shall not be liable for the safekeeping of documents, cash, securities, personal belongings, jewelry, or other valuables left in the room and not deposited for storage in a safe. Jewelry, cash, documents, and other valuables shall be deposited in the safe located with the duty Administrator in accordance with the Rules for the Storage of Personal Belongings.
2. Priority right to accommodation at the Hotel shall be granted to persons who have made an advance payment. The Guest may pay for the room (s) in advance for the entire planned period of stay.
In the event of cancellation or modification of a reservation (including a reduction in the value of services):
- if notice is given before the day of arrival, the full amount of the advance payment shall be refunded;
- in the event of late notice, late arrival, or no-show, the Guest shall be charged for the room, but for no more than one night.
3. Upon check-in, the Guest shall pay a security deposit of RUB 5,000 (Five Thousand Rubles) to cover possible additional expenses or damage to the Hotel’s property. The deposit shall be refunded upon the Guest’s departure after full settlement of accounts and confirmation that no damage has been caused to the Hotel’s property and that no additional services not included in the accommodation rate have been used. If any portion of the deposit is withheld, a damage report shall be prepared.
4. Registration of the Guest at the Hotel shall be carried out by the duty administrator on the basis of an identity document.
For citizens of the Russian Federation, such document shall be a passport of a citizen of the Russian Federation; a Russian national driver’s license may also be accepted.
For foreign citizens and stateless persons, documents required under the legislation of the Russian Federation shall be presented.
5. Check-in to the Hotel shall be permitted only after the Guest has paid for the entire intended period of stay. If the Guest wishes to extend the stay beyond the number of days paid for upon arrival, such extension may be granted only subject to room availability. If the room occupied by the Guest has been reserved by another person, the Guest may be offered another available room. Payment for the extension shall be made on the day the extension is granted.
6. In accordance with international hospitality standards, check-in to the Hotel (check-in) begins at 17:00 local time, and check-out from the Hotel (check-out) takes place at 14:00 local time, which means that by this time the Guest must vacate the room, return the keys, and settle all outstanding charges. Late check-out is subject to availability and shall be charged in accordance with the Hotel’s rates.
7. The Hotel Administration shall not be liable for inconvenience or losses caused by emergency interruptions of municipal utility services (electricity, water supply, heating, internet access) and shall not provide compensation for such interruptions.
8. The following are prohibited in the Hotel and on its premises:
— smoking in any indoor areas of the Hotel, as well as littering the Hotel grounds with bottles or other waste;
— operating vehicles (except bicycles) in a manner that damages vegetation or pedestrian pathways;
— leaving unauthorized persons in the room during the Guest’s absence or providing them with room keys;
— using pyrotechnic devices (fireworks, sparklers, firecrackers, etc.) without prior approval;
— storing bulky items, flammable, explosive, toxic, narcotic substances, or firearms in guest rooms;
— using additional heating appliances;
— moving, removing, or taking out of the room any furniture, bedding, or other property belonging to the Hotel;
— making excessive noise, playing music or other audio/video equipment at high volume, or otherwise disturbing the peace and comfort of guests staying in neighboring rooms or elsewhere on the Hotel grounds;
— lighting fires on the Hotel’s recreational areas or using personal barbecue equipment;
— bringing animals or birds onto the Hotel premises or keeping them in guest rooms without prior approval from the Administration.
In the event that the Guest fails to comply with the above requirements or otherwise violates generally accepted standards of conduct, the Administrator shall have the right to impose a fine, refuse further services, and evict the Guest prior to the end of the stay. Upon eviction, the amount paid for unused days shall be refunded less the Hotel’s actual expenses incurred.
9. At the Guest’s request, visitors may be permitted to stay at the Hotel between 09:00 and 23:00. The Administrator may refuse permission for visitors only on objective grounds (including lack of available capacity, previous violations of the Hotel’s rules, or exceeding the maximum occupancy of the room). If a visitor remains in the Guest’s room after 23:00, the Administrator shall charge the Guest the rate applicable to an additional occupant.
10. Accommodation of minors shall be carried out strictly in accordance with paragraphs 20−21 of Rules No. 1912.
In particular:
— for children under 14 years of age (citizens of the Russian Federation), a birth certificate and documents of the parents (legal representatives) or of the accompanying person together with the required consent shall be provided;
— for children aged 14 and over (citizens of the Russian Federation), their own identity document (passport or driver’s license) shall be provided, as well as documents of parents/accompanying persons where required;
— for foreign citizens and stateless persons under 18 years of age, the documents specified in paragraph 22 of Rules No. 1912 and written consent of accompanying persons shall be provided;
— when a child is accommodated without parents, a notarized consent from the parents (legal representatives) specifying the period of stay and the person responsible for the child shall be mandatory;
— the Administrator shall have the right to refuse accommodation if the documents presented do not comply with the requirements of the legislation of the Russian Federation.
11. The Guest shall be obliged to:
— comply with the Fire Safety Rules for Hotel Guests, the established rules of stay, and maintain cleanliness;
— compensate for any loss of or damage to Hotel property caused by the Guest personally or by persons invited by the Guest, in accordance with the current Price List for Damage to Hotel Property and the legislation of the Russian Federation. The fact of damage and compensation thereof shall be documented by a report prepared in two copies;
— upon completion of the stay, return the room to the duty Administrator and fully settle payment for all additional services provided, including minibar items;
— ensure that, where damage is caused by a minor guest, responsibility is borne by the minor’s legal representatives.
12. The Hotel Administration shall not be liable for the safekeeping of documents, cash, securities, personal belongings, jewelry, or other valuables left in the room and not deposited for storage in a safe. Jewelry, cash, documents, and other valuables shall be deposited in the safe located with the duty Administrator in accordance with the Rules for the Storage of Personal Belongings.
13. The procedure for handling lost and found property shall be governed by Resolution of the Government of the Russian Federation No. 1912 dated November 27, 2025. The Guest shall be notified by telephone or by any other available means. Unclaimed items shall be disposed of upon expiration of the storage period.